Orders & Shipping
When will my order be shipped?
Orders are typically dispatched within 24-48 hours of being placed. Our warehouse operates Monday to Friday. If you place your order on a Friday or over the weekend, it will be shipped at the start of the following week.
How long will it take to receive my order?
Delivery times vary depending on your location and the time of year. Standard shipping typically takes 2-8 business days. Express shipping typically takes 2-5 business days. Country and regional areas may experience slower delivery times compared to metropolitan areas.
What is the postage cost?
For standard shipping, the postage cost is $5.99 for one pair. Express shipping is available for $11.99. If you order two or more pairs, you’ll receive free standard shipping.
Can I track my order?
Yes! You will receive a tracking number in your order confirmation email. That link will redirect you to track the status of your delivery. You can also use the “Order Tracking” link in our footer.
Can I cancel or change my order?
Sometimes, yes! If you contact us before the order is ready for picking, we can make a change. Once the order has been picked and shipped, unfortunately we are unable to modify it. Please contact us via email with “Order change or cancel” in the subject line to help us prioritize your request.
Returns & Exchanges
What is your returns policy?
We offer a 60-day comfort guarantee for all footwear purchased from our official online store. You can wear your products for up to 60 days, and if you’re not completely satisfied, you can return them. We offer three options:
- Free Exchanges – Exchange for a different size or style at no cost within 60 days, no matter the condition.
- Free Store Credit – Return for store credit at no cost, no matter the condition.
- Product Refund – Refund of the product price less return postage cost, regardless of condition.
How much does return postage cost?
Return postage costs (for refunds only):
- 1-2 pairs: $7.99
- 3-4 pairs: $10.00
- 5-6 pairs: $12.00
- 7+ pairs: Please contact us for a quote
How do I start a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and the email address used at checkout. We will provide you with a prepaid return shipping label and instructions.
I purchased from a retail store. Can I return to you?
Please contact the retailer first to find out about their returns policy. If they cannot assist you, we can offer an exchange or store credit. We require proof of purchase before we can arrange this.
Sizing & Fit
Are your flip flops and slides true to size?
Yes! Our footwear is true to size based on the Brannock system and sizing used by major international brands. We recommend selecting your standard running shoe size. We offer 100% free exchanges if the size is not right.
I’m a half size. Should I size up or down?
If your feet are a half size, we recommend selecting a size up. For example, if you are usually a US 8.5, select the US 9.
I have wide feet. Will these fit me?
Most people, even those with wider feet, can fit into our flip flops without issue once they adjust the straps and toe pole. If you have wide feet, it’s normal to have a slight overhang on the outside. The most important thing is that they feel comfortable and the arch support is correctly positioned.
I have narrow feet. Will these fit me?
Yes! Customers with narrow feet normally love our flip flops because the snug strap keeps their feet securely held in place. Our flip flops are designed with a snug fit in mind.
What is the perfect fit for flip flops?
Our flip flops should “fit like a glove” with very little space in front of your toes and behind the heels. This ensures the arch support is correctly aligned with your arch. Most customers need to stretch the toe poles and straps to get a comfortable fit.
Product Information
What are your flip flops and slides made from?
Our footwear is made from premium quality closed-cell foam. The material is non-toxic and does not contain rubber, latex, PVC, or formamide. They are extraordinarily lightweight and durable.
Are they waterproof?
Yes! As they are all one-piece foam construction with no fabric or glued parts, water cannot get inside them and does not damage them. They are perfect for the beach, pool, and shower.
Are they non-slip?
Our flip flops and slides have a herringbone grip pattern which provides excellent traction. However, they are not classified as non-slip. We advise the same caution on wet surfaces as with any footwear – slow down and be extra careful!
Are they vegan friendly?
Yes! Our flip flops and slides are 100% vegan friendly. They are made from foam only with no animal derivatives, and there is no testing on animals.
Are they hard or soft?
Most people find them instantly comfortable! For some, they may feel a little firm at first, but after a few wears the footbed will mould to the shape of your foot. We recommend wearing them for 20 minutes at a time for the first few days.
Care & Maintenance
How do I clean my flip flops and slides?
Cleaning is easy! Simply wash them vigorously with warm water and a scrubbing brush or scourer. If they need soap, regular dishwashing liquid works great. Allow them to drip dry. Do NOT put them in a dishwasher or washing machine as high temperatures can cause shrinkage.
How long will they last?
With proper care, you should get 1-2 summers of excellent use. They are exceptionally strong and durable – they will almost always wear out before they break! Keep an eye on the grip: if you notice significant wear or smooth patches, it’s time for a new pair.
Should I avoid leaving them in direct sunlight?
Yes. When not wearing them, avoid leaving them in excessively high temperatures or direct sunlight (such as in a hot car). This can cause the material to warp, shrink, or fade. We recommend keeping them covered with a towel when at the beach or pool.
My straps feel too tight. How do I stretch them?
Simply hold the strap between your fingers and stretch each section in small increments. The material is very durable, so give it a good pull! It’s easier to stretch when warm – try putting them in the sun for a few minutes first. Avoid stretching directly on seam lines or where straps join the footbed.
Health & Comfort
Are these good for people with plantar fasciitis?
Our flip flops and slides can be a good option for people with plantar fasciitis. The built-in arch support helps support the foot’s natural shape and reduces stress on the plantar fascia. However, every individual’s experience may vary – if you have severe or persistent pain, please consult a medical professional.
I wear orthotics. Can I still wear these?
Yes! Our footwear contains a similar amount of support found in most orthotics, making them the perfect complementary device. Many podiatrists recommend them as an “in and around the house slipper” so you get substantial support while giving your feet a break.
I have flat feet. Can I wear these?
Absolutely! Our footwear has inbuilt arch support and is perfect for people with flat feet or overpronation. The arch support helps position the foot optimally and reduces pronation.
I have high arches. Will these work for me?
Yes! Our footwear is great for high arches. The arch support helps evenly distribute load and pressure across the foot, which would otherwise be concentrated on the outside of the foot.
Are these good for people with bunions?
Yes! Our footwear can be a great option for people with bunions. The straps and bands can be stretched to accommodate the bunion, and the open design means no constrictive pressure on the big toe. The arch support also helps reduce the rolling in of the foot.
Warranty
What does the warranty cover?
All products purchased from our official online store or authorized retailers are covered by a 6-month warranty against manufacturing faults. If you believe you have a manufacturing defect, please contact our customer service team with your order number, a photograph of the fault, and a photograph of the size stamp underneath the pair.
What is not covered by the warranty?
The warranty does not cover external damage such as cuts, scrapes, dog bites, normal wear and tear from prolonged use, or damage from improper care (such as leaving in extreme heat). Please do not throw away your faulty pair as you’ll need to return it to process the warranty claim.
Payment
What payment methods do you accept?
We accept all major credit cards including MasterCard, Visa, American Express, and PayPal. We also support Apple Pay and Shop Pay for faster checkout.